BeartFlow Terms of Use.

These Terms of Use govern access to and use of BeartFlow, available at beartflow.app. BeartFlow is a product (sub-brand) of Beart Marketing (Beart Agencia), operated by Francisco Pino, RIF 19819344-1, domiciled in Bello Monte, Caracas, Venezuela. In these terms, “Beart”, “we”, “us” or “our” refers to that operator, and “the customer” to the company or professional that creates an account.

By creating or using a BeartFlow account, the customer accepts these terms and the Privacy Policy. Anyone accepting on behalf of a company represents that they have authority to bind it. If you do not agree, do not use the service.

BeartFlow is a web application that lets a business handle, in a single inbox, the messages of its Instagram professional account, its Facebook Page (Messenger) and its WhatsApp Business number, connected through Meta's official APIs via the “BEARTFLOW APP” app.

We may improve, modify or withdraw features. If a change materially affects a paid feature, we will give reasonable notice in advance.

• Provide truthful information and keep it up to date.
• Safeguard its credentials and those of its users, and notify us without delay of any unauthorized access.
• Connect only accounts, pages and numbers that it owns or is authorized to manage.
• Inform its contacts and obtain the consents needed to process their data and write to them, as the party responsible for those conversations.
• Review its assistant's configuration and handle its contacts' requests.

The customer is responsible for the activity carried out from its account.

The customer must comply with the Meta Platform Terms, the Instagram Terms of Use, Messenger policies, the WhatsApp Business Policy and the WhatsApp Commerce Policy. In particular, it is prohibited to:

• send spam, bulk or unsolicited messages, or write to people who did not start the conversation;
• circumvent Meta's 24-hour messaging window or other platform limits (replies outside that window are only allowed through the mechanisms Meta authorizes);
• engage in fraud, impersonation, harassment, or content that is illegal, misleading or infringes third-party rights;
• sell products or services prohibited by Meta's policies;
• attempt to access other companies' data, test security without authorization, overload the service or reverse engineer it except as permitted by law.

Replies generated by artificial intelligence may contain errors, omissions or outdated information. The customer defines the assistant's instructions, services and rules and is responsible for the information it communicates to its contacts.

BeartFlow hands the conversation over to a person for sensitive topics, requests outside the instructions or failures, and the customer can take over any conversation at any time. The assistant must not be used for medical, legal or financial advice or other high-risk decisions without human review.

Conversations and the 24-hour window: Instagram, Messenger and WhatsApp only allow replying to a customer during the 24 hours following their last message. For that reason, BeartFlow's AI replies only within that period. If 24 hours pass without the customer writing, the conversation closes and the AI stops replying; if the customer writes again, the conversation reopens and the AI assists them as usual. Before it closes, BeartFlow may send a single automatic reminder per conversation, never a second one.

Per-conversation cap: to prevent abuse and loops, the AI replies to at most 15 messages per conversation within a 24-hour period. Once that cap is reached, the conversation is handed over to a person on your team.

Paid plans (Basic, Plus and Pro, or a custom plan), their prices and conditions are shown in the app, under Plans and payments, before purchase: the price, billing period and payment method (PayPal, NOWPayments or VEXPay). With PayPal you can choose a subscription charged automatically every month until you cancel it; with VEXPay or crypto you pay per period, with no automatic debit, and we remind you to renew. Some customers have pilot access as agreed with each of them. Access may be limited for non-payment.

WhatsApp messages: each plan lets you manage up to 1,000 WhatsApp messages per month from BeartFlow. If your business needs more, we can create a custom plan that unlocks a higher volume. Please note that WhatsApp is a Meta service: any charges Meta applies for WhatsApp usage are billed by Meta directly to the WhatsApp Business account you linked, using the payment method registered there. Those charges are not BeartFlow's, do not appear on your BeartFlow invoices, and BeartFlow does not control or refund them.

WhatsApp charges (Meta). Meta offers 1,000 free service messages per month for each WhatsApp Business number. If your number goes over that allowance, Meta charges the additional messages directly to your WhatsApp Business account, at its current rates. These charges are the sole responsibility of the customer and its WhatsApp Business account; BeartFlow does not charge them, does not pay them and is not responsible for them. The counter in the panel is an approximate estimate: Meta's billing is what counts. If your account has no payment method, Meta may stop delivering messages once the allowance is exceeded.

AI usage: each plan includes a monthly cap of AI replies: 2,000 on Basic, 4,000 on Plus and 6,000 on Pro (or the one stated in your custom plan). The cap is monthly and does not roll over: unused replies do not carry over to the next month, and if you prepay several months you still get the same cap each month. Any message written by the AI counts as an AI reply, including replies by direct message, by WhatsApp and to Instagram comments. The fixed messages you set up for comment keywords are not written by the AI and do not count toward the cap. Once the monthly cap is reached, the AI stops replying until the next cycle or until you upgrade your plan, and conversations remain available for a person to handle.

Beart may limit or suspend the service, in whole or in part, for non-payment, prohibited use, security risk, legal requirement or breach of Meta's policies, notifying the customer when reasonable and, where possible, giving it the opportunity to remedy it.

The customer may stop using BeartFlow at any time. Beart may terminate the service with reasonable notice, or immediately in the event of serious breaches. Upon termination, access ends and data is deleted in accordance with the Privacy Policy.

The account owner can disconnect its channels in Conexiones (Connections) or delete the whole company in Configuración → Eliminar cuenta (Settings → Delete account). Deletion erases users, profile, contacts, conversations, messages, connections and tokens, and cannot be undone from the app. It can also be requested at info@beartflow.app. Instructions for data received from Meta are in Data deletion.

BeartFlow, its software, design, trademarks and logos belong to Beart or its licensors. The customer is granted a limited, non-exclusive and non-transferable right to use the service while its account is active. No other right is transferred.

The customer retains ownership of its data, content and instructions, and grants Beart the permission needed to process them for the sole purpose of providing the service. Suggestions the customer sends may be used to improve BeartFlow without any obligation.

BeartFlow is provided “as is” and “as available”. To the maximum extent permitted by law, Beart is not liable for interruptions, changes or restrictions by Meta, AI providers or other third parties, for the content of the replies the customer configures or sends, or for indirect damages, data loss caused by the customer or loss of profits. Beart's total liability is limited to the amount paid by the customer for BeartFlow in the three months before the event. Nothing in the foregoing limits rights that cannot be waived.

BeartFlow processes account data (name, email, phone, company), data from Meta channels (messages, contact identifiers and names, page and account identifiers, encrypted tokens), payment data (plan, amount and status, no card details), technical logs and the session cookie, solely to provide the service, protect it, offer support and comply with the law. We do not sell data or use it for advertising. The necessary providers (Cloudflare as infrastructure, Meta, the enabled AI provider, the payment providers, Google and, for the beartflow.app mailboxes, Hostinger) act as processors; the full list is in the Privacy Policy.

Details, retention periods and how to exercise your rights are in the Privacy Policy.

We may update these terms when the service, providers or the law change. We will publish the current version at this URL with its date. If the change is material, we will give notice within the application or by email reasonably in advance. Continuing to use BeartFlow after the effective date means accepting the new terms.

These terms are governed by the laws of the Bolivarian Republic of Venezuela, without prejudice to the customer's non-waivable rights. The parties will try to resolve any dispute in good faith before going to the competent courts of Caracas, Venezuela.

Operator: Francisco Pino, RIF 19819344-1, Bello Monte, Caracas, Venezuela (Beart Marketing · Beart Agencia). Contact: info@beartflow.app.